Privacy Policy

CIG Financial, LLC is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the CIG Financial, LLC Web site and governs data collection and usage. By using the CIG Financial, LLC website, you consent to the data practices described in this statement, and with the Terms of Service.

NORMAL WEBSITE USAGE:  You can visit our website to read product, investment, and company information, or use our online tools to manage your CIG Financial, LLC account.  When you visit our website, we collect non-personal information about the name of your Internet service provider, the website you last visited, the pages you request to view on our website, the date and time of those requests, and the number of visits you make to our website.

We use this information to generate statistics and measure site activity to improve the quality of customer visits to the website. This same information may be shared with third parties in order to provide these services or to analyze, store, or aggregate the information. It may also be shared with other third parties, working with us to improve our services or our website. During non-interactive website usage, we do not collect or store personally identifiable information such as name, mailing address, e-mail address, phone number, or Social Security number.

OUR INTERNET SERVICES:  In order to use our website and the online Services, we require a certain amount of personally identifying information in order to verify you as our customer. We use this to identify and access data in the existing relationship we have with you to provide you with the requested services, as well as to update our contact information for you. We request telephone numbers and email addresses as an alternate means of contacting you. We may also use this information to enhance our understanding of you to confirm your location and contact information, and improve our services.

ONLINE COLLECTION OF PERSONALLY IDENTIFIABLE INFORMATION:  CIG Financial, LLC collects personally identifiable information, such as your email address, name, home or work address, and telephone numbers. We also collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, access times and referring website addresses. This information is used by CIG Financial, LLC for the operation of the Service, to maintain quality of the service, and to provide general statistics regarding use of the CIG Financial, LLC website by our customers.

There are instances where we request personally identifiable information to provide you with a service or to send you correspondence, such as billing statements or legally-required notices.  This information, such as name, mailing address, email address, type of service request, and possibly additional information, is collected and stored in a manner appropriate to the nature of the request as determined by us and is used to fulfill your request. Whenever we request such information, we will clearly explain how it will be used. The information you provide is used by us to improve the services we provide you. This information may also be provided to our affiliates for use on our behalf in accordance with our privacy statement and Privacy Policy. We never provide personally identifiable information about you to our affiliates or third party vendors for their own independent use. We never sell personally identifiable information about you to anyone.  We do not share personally identifiable information about you for the purposes of marketing, except where we are legally allowed to do so.

During the course of your visit, you may move to websites linked to ours. CIG Financial, LLC encourages you to review the privacy statements of websites you choose to link to from our website, so that you can understand how those websites collect, use and share your information. CIG Financial, LLC is not responsible for the privacy statements or other content on websites outside of the CIG Financial, LLC website. It is recommended that you check the specific privacy statements of any site before providing any personally identifiable information.

USE OF YOUR PERSONAL INFORMATION:  CIG Financial, LLC collects and uses your personal information to operate the CIG Financial, LLC Web site and deliver the services you have requested. CIG Financial, LLC also uses your personally identifiable information to inform you of other products or services available from CIG Financial, LLC and its affiliates. CIG Financial, LLC may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

CIG Financial, LLC does not sell, rent or lease its customer lists to third parties. CIG Financial, LLC may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (email, name, address, telephone number) is not transferred to the third party. CIG Financial, LLC does share certain data with vendors to help us perform statistical analysis, send you email or postal mail, provide customer support, or service your account with us. All such third party vendors are prohibited from using your personal information except to provide these services to CIG Financial, LLC, and they are required to maintain the confidentiality of your information.

CIG Financial, LLC will disclose your personal information, without notice to you, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on CIG Financial, LLC; (b) protect and defend the rights or property of CIG Financial, LLC; and, (c) act under exigent circumstances to protect the personal safety of users of CIG Financial LLC, or the public.

ELECTRONIC MAIL SENT TO US THAT CONTAINS PERSONAL INFORMATION:  Some of our customers may use the internet to send us personally identifying information, such as an electronic mail message containing information about your account with us. We will only use this information to identify the sender as our customer and to determine how to respond to the electronic mail. We will use this information for the purpose identified in the email message and to enhance our understanding of you in order to improve our services to you.

SECURITY OF YOUR PERSONAL INFORMATION:  CIG Financial, LLC secures your personal information from unauthorized access, use or disclosure. CIG Financial, LLC secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.

SOCIAL SECURITY NUMBER PROTECTION POLICY:  CIG Financial LLC collects Social Security numbers as necessary to support state and federal legal requirements, to provide products or services to you, and provide performance information about your account to the credit reporting agencies.  We restrict access to Social Security numbers to employees, agents, service providers, and government entities who need Social Security numbers to support those purposes. We strive to protect Social Security numbers from unlawful disclosure and keep them confidential by maintaining physical, electronic and procedural safeguards that comply with applicable state and federal regulations.

This Social Security Privacy Protection Policy applies to U.S. Social Security Numbers (SSNs) that CIG obtains in the course of doing business. Safeguarding the personally identifiable information that we collect from our employees, customers, dealers, and others is important to us. We use systems, policies, and procedures to protect personally identifiable information, including SSNs, from loss, misuse, or alteration.

Specifically, our policies mandate the following with respect to protecting the confidentiality of sensitive personally identifiable information we have collected, including SSNs:

  • Such information is collected only when necessary to conduct business effectively and its use limited to the stated or reasonably implied purposes for which it was collected.
  • Access and/or disclosure of such information is restricted to employees, agents, and authorized third parties who have a legitimate business need for access. We may disclose such information to other third parties as legally required.
  • Such information is stored and transmitted in a safe and secure manner. To the extent SSN data is collected over the public internet, encryption is utilized.
  • All data containing such information, whether hard copy or electronic, is stored securely in a manner that protects the confidentiality of the underlying data.
  • Unlawful or improper use or disclosure of SSN information is prohibited. Any employee, affiliate, or third party provider who violates this Policy is subject to disciplinary action, up to and including termination, litigation, or both.

USE OF COOKIES:  The CIG Financial, LLC Web site use “cookies” to help you personalize your online experience.  A “cookie” is a small line of text that is stored within your browser when you visit a cookie-enabled website. As you browse the web, cookie-enabled sites will send cookies to your browser, along with pages. Your browser probably has options that will let you control whether the browser accepts cookies, rejects cookies, or notifies you each time a cookie is sent to you. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize (bookmark) CIG Financial, LLC web pages, or register with the CIG Financial, LLC website for services or account management, a cookie helps us to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to our website, the information you previously provided can be retrieved, so you can easily use the features that you customized.

If your browser is set to reject cookies, cookie-enabled websites will not recognize you when you return. This provides you with anonymity, but it also makes it very difficult to offer you customized services. It is also less secure than using cookies, because all of your specific data must be sent to the website each time you view a page. Accepting cookies means your private data can stay at the Web server, and the only information transmitted over the internet is your ID cookie.

If your browser is set to accept cookies, any cookies that are sent to your browser are stored in your computer for a period of time. There are a few different types of cookies. A “session” cookie is stored only in your computer’s working memory (RAM) and only lasts for your browsing session. When you close all of your browser’s windows, or when you shut down your computer, the session cookie disappears forever. A “permanent” cookie is stored on your computer’s hard drive until a specified date, which could be tomorrow, next week, or years from now. Permanent cookies stay on your computer until either a) they expire, b) they are overwritten with newer cookies, or c) you manually remove them.

We use permanent cookies to supply visitors to our site with a customized experience. These cookies do not involve personally identifiable information. We also use session cookies to customize your experience during a session, to aid in your navigation and use of the site, to develop generic website metrics and other similar uses.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the CIG Financial, LLC online Service or other websites you visit.

RESIDENTS OF CALIFORNIA, NORTH DAKOTA AND VERMONT:  Except for information state laws allow or require us to share without your specific consent or notice, we will not share nonpublic personal information with any non-affiliate, outside marketer, or non-affiliate joint marketer without your consent.

FORMER CUSTOMERS:  If your account becomes paid, inactive or closed for any reason, we will continue to safeguard your information as described in this privacy statement.

CHANGES TO THIS STATEMENT:  CIG Financial, LLC will occasionally update this Statement of Privacy to reflect company and customer feedback. CIG Financial, LLC encourages you to periodically review this Statement to be informed of how CIG Financial, LLC is protecting your information.

QUESTIONS/CONTACT INFORMATION:  Our privacy practices are designed to provide a high level of protection for your personal information and our systems. If you have any questions or comments about our online privacy practices, you can contact us via email at

CIG Financial, LLC welcomes your comments regarding this Statement of Privacy.  If you believe that CIG Financial, LLC has not adhered to this Statement, please contact CIG Financial, LLC at We will use commercially reasonable efforts to promptly determine and remedy the problem.